Kowalah is expanding and we’re looking for fantastic people to join us on our journey. Review available positions below and apply now!
Kowalah is a fast growing platform that helps families connect with local providers of childcare including afterschool care, evening babysitting and weekends away. We are looking for a driven booking administrator to help manage bookings and onboard new parents and sitters.
We’re creating a fun and high quality experience for both families and sitters and are transforming perceptions of childcare as a flexible and rewarding job for a wide range of people from students to full time mums.
Ideally you will have experience in customer service or telephone sales, but if you have a passion for childcare or growing a marketplace then even better!
You will be responsible for responding to inbound support requests, including manual bookings, changes and cancellations. You will also be responsible for setting up new parents and sitters in our systems.
This is a home based part time role - ideally suited to anyone looking for four hours work per day to fit around other commitments.
Responsibilities will include:
Responding to inbound support requests by phone or email
Communicating with parents and sitters to arrange complex or manual bookings
Communicating with parents and sitters to resolve cancellations or booking changes
Communicating with new parents that require support with their first booking
Onboarding new sitters including processing reference and ID checks
Assisting and communicating frequently with the Kowalah leadership team
Regularly updating and managing your work in the CRM database
Producing weekly and monthly reports for your line manager
Identifying areas for improvement, gathering evidence and offering possible solutions
Completing ad-hoc tasks as and when required
These responsibilities are not exhaustive and may be adjusted periodically, and will depend on the abilities of the applicant, and allocations of some of the above duties within the admin team.
Job Type / Category
This role is within the childcare industry. The main duty will be administrative tasks requiring communicating with parents and sitters on phone and email.
We have a very flexible working culture - you will be able to work from home, or from a co-working space in Cirencester.
We work as a team and your culture and enthusiasm for building the Kowalah brand are essential.
Minimum 3 years experience in customer service, telephone sales or similar
Excellent interpersonal, oral and written communication skills
Must possess a professional and friendly attitude, and be able to quickly develop a rapport with parents and sitters over the phone
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
You will require suitable workspace including broadband internet at your home
We are looking for someone to have:
Ability to work under pressure
Happy working on their own and as part of a team
Keen to offer ideas and suggest ways of improving Kowalah
Flexibility and the ability to manage multiple priorities
Experience in data entry or processing data
Good problem solving skills and able to work under own initiative
Results driven, willingness to learn and be part of a high performing team
Ability to effectively build relationships with parents and sitters
A resilience to knock-backs & the ability to overcome objections
Exceptional written, verbal, and consultative communication skills
Strong organisational & time-management skills
Able to think fast & find the right solution
The ability to learn quickly
Ability to provide solid customer service
We are offering you:
Full training and support
Friendly team, that rewards hard work and dedication
Ability to work from home
Access to co-working space for team meetings and get togethers
Job Type: Part-time
You will be expected to work 20 hours per week across 5 days (4 hours per day)
The daily start time will be fixed for your contract but can be agreed to suit your schedule
We are open to these hours being worked during the day, in the evening or on weekends to fit around your other commitments
Salary: £10.50 per hour